We’ve entered a digital-must world.

The acceleration of digital processes and remote work have forced many organizations to rethink legacy technology and standard processes. The perfect storm has formed, and it is moving us into the next century of innovation.

Accelerating customer expectations

As the world continues to develop digitally, customers will begin to expect a digital-first experience. There’s no room for error in digitization efforts, because 1 in 3 consumers will walk away from a brand they love after just one bad experience.

A perfected digital experience is even more crucial to attracting new customers, since 84% of consumers said the experience companies provide is as important as its products and services.