Table of Contents
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01
Introduction
05
Where do you begin your digital transformation?
02
There’s No Time to Waste
06
What’s causing the digital (transformation) divide?
03
Are you facing a digital transformation dilemma?
07
The key to digital transformation success
04
We’ve entered a digital-must world
08
Need help conquering your digital transformation goals?
01
Introduction
02
There’s No Time to Waste
03
Are you facing a digital transformation dilemma?
04
We’ve entered a digital-must world
05
Where do you begin your digital transformation?
06
What’s causing the digital (transformation) divide?
07
The key to digital transformation success
08
Need help conquering your digital transformation goals?
04: A Digital-Must World

The need for contactless experiences

Nobody expected “contactless” to become an everyday word or a necessary business offering. Yet COVID-19 has brought contactless experiences into the forefront of every type of business, and the trend is not going to end once we are past the pandemic.

2020 will forever shape the expectations and habits of consumers, setting a precedent for what service offerings are available. In fact, the contactless trend is already taking permanent root across the world.

China

In China, 55% more consumers are intending to permanently shift to online grocery shopping.
Next: United States

United States

In the U.S., preference for contactless operations has gone up 20%.
Next: Germany

Germany

In Germany, more than half of overall purchases are touchless.
Next: Norway

Norway

In Norway, 17 airports have converted to a completely touchless experience.
Next: South Africa

South Africa

In South Africa, 42% of people expect to perform more online shopping post-pandemic than pre-pandemic.
Next: Australia

Australia

In Australia, telemedicine use is predicted to grow nearly 150% post-pandemic.
Next: China