Nobody expected “contactless” to become an everyday word or a necessary business offering. Yet COVID-19 has brought contactless experiences into the forefront of every type of business, and the trend is not going to end once we are past the pandemic.
2020 will forever shape the expectations and habits of consumers, setting a precedent for what service offerings are available. In fact, the contactless trend is already taking permanent root across the world.
In China, 55% more consumers are intending to permanently shift to online grocery shopping.