After two years of reacting and adapting, how have organizations progressed in their digital maturity? Unfortunately, most are still struggling. Yet some have optimized the workday with fully digitized, automated workflows. This report identifies what these mature organizations do differently to help you move toward the goal of true efficiency.
At the turn of this century, many believed the future of work would be digitized. People envisioned technology like computers, workflow automation, and AI playing a large role in everyday work. But how close are we to this fully automated, digitally mature workplace we imagined the new millennium would bring?
More than 20 years into the digital age, you may think we’re nearly there—especially when you consider how a worldwide pandemic forced all organizations into a digital, contact-free world. In a matter of weeks, many had to rapidly deploy digital transformations they originally planned to roll out over several years. After two years of reacting and adapting, how have organizations progressed in their digital maturity?
We partnered with Mantis Research to survey 2,000 knowledge workers to better understand how organizations are digitizing processes, automating workflows, and improving efficiencies. Our research reveals that most organizations have made strides toward digital maturity, but only 4% have reached the ideal of a fully automated and digitized workplace.
We found that a majority of organizations still run on inefficient processes. In fact, 51% of workers report spending at least two hours per day on repetitive tasks. Why? Because they continue to do things the way they’ve always been done and struggle to optimize processes.
Yet it’s clear that the world is digitizing, the way people work is shifting, and customer preferences are changing. Organizations that aren’t as digitally mature see negative impacts on productivity, employee retention, and customer satisfaction.
After two years of having to make reactive decisions just to stay afloat, you’re now able to make proactive, strategic decisions for the future. Now is the time to identify and address any efficiency issues keeping your organization from reaching digital maturity. But how?
Our 2022 State of Digital Maturity report explores how culture, workflow digitization, technology, and team alignment all play a role in advancing an organization's workflow automation and efficiency efforts. Discover how the most optimized organizations use workflow automation, empower employees, and create better customer experiences. See where your organization lands on our digital maturity model, then identify changes you can make to move toward the goal of true efficiency.