Digital transformation efforts at Optimized organizations flourish because they understand the many benefits of digitization. Thanks to this, it’s easier to get buy-in from all stakeholders to eliminate paper.
More than two-thirds of organizations in our survey have an initiative to eliminate paper. To reach this paperless future, most organizations are beginning to replace paper forms and documents with digital versions. Optimized organizations are closest to completely removing paper from the workplace, with 73% reporting all of their documents and forms are digitized.
Although most organizations have made great strides toward becoming fully digitized, only 15% of our total respondents have reached this ideal. Of those fully digitized, 59% have been digitized for three or more years. This means there’s a lot of catching up to do for less digitally mature organizations.
There’s been great progress in digitization across different types of workflows, but there is still a lot of room for progress. Although 76% of organizations have digitized at least half of their forms and documents, companies are still reliant on paper in some ways.
Where is paper still a problem? Our research shows that requiring physical signatures on documents uses the most paper. 36% of organizations we surveyed rely on wet signatures for more than half of their documentation. Respondents identified legal documents, healthcare records, insurance processing, and student documentation as workflows within their organizations that still include paper processes.
It’s clear that eliminating paper is a big reason organizations are choosing to go digital, but what benefits of digitization are they really seeking? The top reason organizations are using digital forms and documents is to improve efficiency.
But the most digitally mature organizations realize that moving away from paper and into digital workflows has greater benefits than simply increasing efficiency. Optimized organizations choose to invest in digitization because of its ability to improve: