The Current State of Digital Maturity

Based on our survey results and the digital maturity framework, a majority of organizations are on their way to becoming digitally mature, but only 4% have reached the ideal of a fully automated and digitized workplace.

Most organizations are still working toward optimal digital maturity

When segmented by the industries with the most respondents, we see that financial services and software are the most advanced in their digital maturity, while healthcare and education are noticeably behind.

The healthcare and education industries lag behind on digital maturity

Why Digital Maturity Matters Today

The current pressure on businesses is astronomical. In just the last year, organizations have faced a pandemic, dealt with the Great Resignation, and been forced to adjust to rising costs and inflation. In this atmosphere, you must focus on meeting customer and employee needs. Digitization and automation can help ensure your organization delivers.

Based on our research, we’ve identified three core reasons why focusing on digital maturity is key to business success today.

Employees want digital.

Organizations that are less mature find it far more challenging to retain talented employees compared to more digitally mature organizations. This may be due in part to their reliance on paper-based processes. Our research found that 86% of employees prefer digital forms over paper. And when asked about their least favorite work task, respondents commonly said paper or paperwork.

Growth requires automation.

When employees waste time on repetitive tasks, they can’t devote their attention to more strategic projects that impact growth. We see this clearly play out in the Limited stage of digital maturity. Half of these workers spend at least two to three hours per workday on inefficient processes. This may be why 74% report their organization is unprepared to quickly adapt and scale operations to take advantage of opportunities in the market. 

Inefficiencies frustrate employees.

72% of employees think inefficient processes impact their job. When organizations lack investment in digitization and automation, employees report higher levels of frustration, from worrying about making mistakes to feeling like they don’t have enough time to get their work done. They end up devoting their time to mindless, repetitive tasks instead of more strategic, fulfilling, and impactful work.

Key Findings   

It’s clear that advancing digital transformation efforts can result in greater business success. Yet many organizations struggle to level up their digital maturity. What do Optimized organizations, that have reached the ideal of a fully automated and digitized workplace, do differently? After analyzing our data, we found that they: 

of employees prefer digital forms over paper.

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